Refund and Returns Policy

Effective Date: December 5, 2024

Thank you for shopping with VitoLubeCar.com. We strive to provide the best service and highest quality products. If for any reason you are not satisfied with your purchase, we are happy to assist you with returns and refunds, provided that the following terms are met.

1. Returns Eligibility

You may return items purchased from VitoLubeCar.com within 30 days from the date of delivery for a full refund or exchange, provided the following conditions are met:

  • The item must be unused, in its original condition, and in the original packaging.
  • The product must not be marked as “final sale” or “non-returnable” at the time of purchase.
  • A receipt or proof of purchase must be provided.

2. Non-returnable Items

Some items are non-returnable, including but not limited to:

  • Custom or personalized products that have been tailored specifically for you.
  • Gift cards and similar products that are non-returnable by nature.
  • Downloadable software or services once accessed or activated.

3. Return Process

To return a product, please follow these steps:

  1. Contact Customer Support: Reach out to us via email at info@vitolubecar.com or by phone at (540) 433-7320. Include your order number and details about the item(s) you wish to return.
  2. Return Authorization: Once we receive your request, we will issue a Return Merchandise Authorization (RMA) number. This number must be included with your returned items.
  3. Return Shipping: You are responsible for the cost of return shipping unless the item was damaged or defective upon receipt. We recommend using a trackable shipping service to ensure that your return is processed correctly.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the eligibility requirements. If approved, your refund will be processed, and the amount will be credited back to your original payment method. Please note that refunds may take up to 7-10 business days to appear on your statement, depending on your payment provider.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@vitolubecar.com with your order details and photographs of the damaged product. We will provide a full refund or a replacement at no additional cost to you.

6. Exchanges

If you wish to exchange an item for a different size, color, or model, you may return the original item and place a new order. Please follow the return process outlined above.

7. Late or Missing Refunds

If you have not received your refund after the expected processing time, please first check your bank account or credit card statement. If you still have not received your refund, please contact us at info@vitolubecar.com.

8. Contact Information

For any questions or concerns regarding returns, refunds, or this policy, please contact us: